EweMove Estate & Lettings Agents in Winchester - Winchester

Hannah R.

Avoid EweMove – Extremely Unprofessional Experience

We had an incredibly disappointing experience renting through EweMove (Winchester/Salisbury). From the outset, we were misled about the nature of the tenancy, including who owned the property. We were told it had been bought by an overseas landlord, only to later discover it was still being actively marketed for sale — something the agent avoided discussing and never followed up on when questioned. It turns out we were renting directly from the property developer, who was still trying to sell the property and had only rented it out temporarily for cash flow.

Throughout our tenancy, important maintenance issues were repeatedly ignored. Communication was consistently poor — unless it related to arranging viewings for potential buyers.

Agents frequently turned up unannounced, and one in particular — Sarah — was patronising, intrusive, and repeatedly approached us without prior notice. On one occasion, during an unannounced visit, she went through our rubbish and recycling. When we emailed a formal complaint about this, we were ignored — until we recently escalated the issue to their head of franchise, at which point they finally admitted to going through our bins.

Despite all of this, we really liked the house and decided to try and purchase it through the other agent, Charters, who had also been appointed. We did not want to deal with EweMove due to the lack of trust. Following our offer through Charters, the developers shared this information with James White from EweMove, who then began contacting us persistently, pressuring us to increase our offer and warning us that our tenancy would not be renewed. This was despite knowing we were expecting our first child. It felt like our situation was being deliberately exploited.

We left the property in excellent condition and paid for a professional end of tenancy clean. EweMove carried out the checkout inventory, and the property was marked as sold STC the very next day. It has now been over two and a half weeks since we moved out, and our requests for the return of our £2,800 deposit have been ignored — money we urgently need while on maternity leave.

We have referred our complaint to The Property Ombudsman, who has accepted the case, and we are currently going through the process with them. Based on our experience, we would strongly advise others to avoid EweMove.

Sasha L.

Do not rent with Ewemove Winchester. They refused to answer calls regarding maintenance issues. We were without hot water for 2 weeks, no washing machine for 3 weeks, no heating for a month during winter, and lived in moldy and damp conditions that they had freshly painted over before we moved in. They do NOT answer calls about maintenance issues and for each issue I had to call 3 times a day and repeatedly email to eventually get anything fixed. Eventually I threatened to involve the council regarding the damp issue and then suddenly they were able to get our heating fixed. At the end of the tenancy, it took 2 months to get our deposit back. I repeatedly phoned and emailed about it to be ignored, eventually I phoned their personal mobile numbers and they sent it back. If you read other reviews you will see all the positive reviews are about buying property, and the negative reviews are all in relation to renting. This is the first time I've left a Google review as I was that disappointed and frustrated with their service. Do not rent with them.

Jim T.

James is highly efficient, personable and approachable. He keeps you fully informed and posted at all times. I would recommend him as an agent to sell your house(s)

Brandon G.

Me & my Partner are relocating to the Winchester area for work and the team at EweMove couldn’t have been any better to us. Moving in general is a very stressful thing let alone to somewhere you don’t know! The team made us feel comfortable and were very quick to get back to us on any queries as well as being able to offer a stunning new home for us both live in. A big thank you personally to Sarah in particular for dealing with us directly!

K W.

We just had our offer accepted on our purchase and James was extremely helpful to answer our queries, which helped us feel at ease as first time buyers. He was always quick to respond making the process very smooth for us. Thank you!

GT R.

We were hugely impressed with Martin's professionalism and dedication. He found us a buyer very quickly in what was a difficult selling environment and we moved to completion within three months. Martin kept us informed and gave wise advice whenever called upon. We would happily recommend Martin and EweMove to other sellers.

Frank S.

I've just sold my house in Winchester through EweMove, and the experience could not have been better.
Having never sold a property before, I knew I made the right choice when I met Martin for the initial valuation. He is a seasoned professional with years of local knowledge and experience, and was realistic in his assessment of the property.
He guided me through the process, and was at all times professional, courteous, and always extremely helpful.
I really can't recommend Martin and the whole team at EweMove highly enough. They really delivered a five star service. Thank you!

Ben C.

A++++ - Cannot recommend Martin and EweMove highly enough!! We had tried to sell our house twice before with no luck. The first meeting with Martin he gave his honest opinion as to why and what he would differently… and it worked! Throughout the whole process Martin was always available and when there was need for additional support with solicitors or our buyers questions, he was more than happy to jump in and resolve.

Thank you for all that you did to get this one over the line!