Utilita Energy - Winchester

Utilita Energy: A Comprehensive Overview

Located at Secure House, Moorside Rd, Winchester SO23 7RX, United Kingdom, Utilita Energy is a prominent energy supplier known for its reliable services and customer support. With a phone number of 3452072000 and a website at utilita.co.uk, the company has made it convenient for customers to reach out and get their queries addressed.

Specializing in energy supply, Utilita Energy has carved a niche for itself in the competitive market. The company's commitment to providing efficient and cost-effective energy solutions has helped it gain a loyal customer base. One of the notable features of Utilita Energy is the wheelchair accessible entrance, ensuring that the company is inclusive and caters to the needs of all customers.

With 259 reviews on Google My Business, Utilita Energy has garnered a mix of opinions from its customers. While some customers have praised the company's excellent customer service and prompt assistance in addressing supply issues, others have pointed out certain areas that require improvement. On average, the company has received a rating of 1.6/5, indicating that there is room for growth and development.

Customers have expressed their satisfaction with the company's 'absolutely brilliant' service and have appreciated the company's willingness to help with any issues regarding their supply. Despite the mixed reviews, Utilita Energy has shown its dedication to improving its services and addressing customer concerns. The company's focus on providing energy solutions that are both efficient and affordable has helped it stand out in the market.

Key Features and Services

• Energy supplier
• Wheelchair accessible entrance

Contact Information

• Address: Secure House, Moorside Rd, Winchester SO23 7RX, United Kingdom
• Phone: 3452072000
• Website: utilita.co.uk

👍 Reviews of Utilita Energy

Gavin R.

5/5

It's absolutely brilliant. Any time i have a problem with my supply their always happy to help. Luv It

Anthony R.

1/5

What can I say, would be not enough, terrible customer service, they don't treat their clients as a human beings. Yesterday we came back home from work, And the electricity meter was run out of money. I tried to top up many times but the payment didn't went through, and the reason for that is because they were doing maintenance on the smart meters, so I couldn't top up. About 20:00 I tried to call the emergency customer service line and I managed to speak with advisor at 22:00!!! Two hours waiting on the line. I explained the issue to the advisor and they told us that, there was no solution. So they left us without electricity the whole night until 2:30am. They couldn't even restore our electricity in advance and let is pay them next day. Why cut my electricity then if you want to do your stupid maintenance. You have the money to pay them and they don't let you, because of their stupid policy. Even if you are dying they won't do anything. I will definitely sue them about that.

Alex W.

1/5

This company is not run by humans, only robots, useless robots who cants literally do anything

Mimozah N.

1/5

Customer online service is guaranteed to give you high blood pressure. I’d pay more for helpful service. ”the representative was dismissive and rude.”
hope utility improves its customer service to prevent similar experiences as today.

lynda D.

1/5

The worst ever. 3 h on the phone to terminate my contract for house moving.

Abdul Q.

1/5

The worse electric supplier ever i used,
I was paying monthly for the electric only £119.07, they have change automatically to pay as you go for what reason no one knows.
They doing day light robbery to their customers,
When they move me to pay as you go. I top up £20 it doesn't appear to the meter, i received confirmation email from utilita but no money has top up to the meter. Call their customer service, they can't find any information about the top up. But £20 has missing from my account.
I'll suggest no one move to utilita. Really bad experience i have.

Tim S.

5/5

I spoke to an extremely friendly, helpful lady called Maria just now. I got through very quickly. She had a good sense of humour and was very helpful with 3 completely different issues I needed to address. She was very efficient updating relevant information. Excellent telephone manner, really put a smile on my face. I can honestly say, without doubt, that the customer service is the best I've ever had with any company to date.

Karen C.

1/5

What a waste of time this company is, I have had three appointments for a smart meter. As the cottage the meter is being installed is a two hour round trip I have had three wasted journeys and three wasted days. The staff on the phone are apologetic but do not seem to do anything except to say they will book another appointment. So far I am owed £90 in compensation I wonder if I will ever see that. Just keep clear I am now going to find another supplier with better customer skills. The only reason I am giving one star is so I can post this review they deserve none.