Kewalion & Co Solicitors (Telford) - Telford

A D.

What a cowboy outfit these guys are, brings a whole new meaning to the saying dodgy indians. Tried to contact there Telford office as they had done a will for my late mother last year, number does not connect tried a few times and same situation, then proceeded to call the Handsworth office, wish i had not bothered. I am dealing with Probate through Co Op legal services and they advised the will does not look right and have asked me as an Executor to request the notes and any audio from when the will was done to speed up the process, called on 28/03/24 spoke to Sandeep who advised would get someone to contact me, waited 24 hours nothing, have called back and spoken to Harj and advised this is a urgent matter, was assured would be called back, nothing again, have called back for a 3rd time and advised would be called by end of the day nothing again, have then called 4/03/24 to chase yet again, have spoken to Harj who has advised me that they are representing my sister in law and cant provide me with the information requested due to client confidentiality, i have told him that i am not requesting any information about there client just simply the notes and audio of when the will was written and i am requesting this as executor of the will, still got told the same thing, have advised probate have asked me to call and request this information and if it cannot be provided please send me the response in writing, have then been told that a solicitor would call me back within a hour. I did not hold my breath for this call based on the past few days, i did get a call from a Gurinder i think it was, first thing he said when calling was how can i help I replied are you having a laugh asking me that question when i have been communicating with your office for 4 days? This obviously got him on the defensive and he advised me to write a letter with my request, took his email and i did swear at him at this point and hung up. This has got to be the most unprofessional firm i have dealt with in 20 plus years, i regularly have contact with law firms due to my job and these guys are terrible, i wouldn't trust them to make me a cup of tea, they have made a difficult time even worse, they have not an ounce of empathy, this may be due to the fact i refused to use them for probate as have been advised they are close friends of my sister in law and i wanted somebody independent, it also makes me wonder what they have to hide when they are not providing the information willingly and we are having to get probate legal team to contact them, my advice stay the hell away from this firm.