Citizens Advice Bromley - Bromley

Okay, here’s a detailed description of Citizens Advice Bromley, presented in a formal and helpful manner, designed to be informative and encouraging:

Citizens Advice Bromley: A Valuable Resource for Bromley Residents

Citizens Advice Bromley is a dedicated non-profit organization committed to providing free, independent, and confidential advice and information to individuals and families residing in the Bromley borough. They operate from their location at Address: 4 South St, Bromley BR1 1RH, and can be contacted via Phone: 08082787898. For comprehensive details and to access their services online, please visit their Website: bromleycab.org.uk.

Key Features and Accessibility

Citizens Advice Bromley distinguishes itself through a genuinely accessible service. They are mindful of the diverse needs of the community and strive to remove barriers to seeking support. Notably, they offer a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that individuals with mobility limitations can readily access their facilities. This commitment to inclusivity underscores their dedication to serving the entire Bromley population.

The organization’s core function revolves around assisting individuals with a wide range of issues, including – but not limited to – debt advice, employment rights, housing problems, benefits inquiries, and consumer issues. The team is dedicated to helping people understand their rights and options, and to navigating complex situations. It appears that they offer highly personalized support, focusing on understanding not just the practical aspects of a problem, but also the emotional impact it may be having on individuals.

Recent Feedback and Operational Considerations

Citizens Advice Bromley currently maintains 73 reviews on Google My Business, reflecting a significant level of public engagement. The average opinion received is 3.6/5, indicating a generally positive perception of the service, though highlighting areas for potential improvement. Anecdotal evidence suggests that while many users report extremely positive experiences with specific advisors – particularly those demonstrating empathy and a professional approach – access to appointments can be challenging, resembling a highly sought-after resource. Furthermore, it seems that support for private landlord disputes could be an area where greater assistance is needed.

Important Points to Consider

Free Service: All advice and support provided by Citizens Advice Bromley is completely free of charge.
Confidentiality: All interactions are treated with the strictest confidence.
Expert Advisors: The team consists of trained advisors equipped to deal with a diverse range of issues.
Digital Resources: The website ([http://www.bromleycab.org.uk/](http://www.bromleycab.org.uk/)) offers a wealth of information and resources, including frequently asked questions and guides.

Recommendation

For anyone in the Bromley area facing difficulties or seeking guidance on a variety of matters, Citizens Advice Bromley presents a valuable and approachable resource. We strongly encourage prospective users to explore their website at [http://www.bromleycab.org.uk/](http://www.bromleycab.org.uk/) to learn more about their services and, if appropriate, to schedule an appointment. Given the positive feedback on their advisors’ empathy and professionalism, and the accessibility of their facilities, Citizens Advice Bromley is undoubtedly a worthy point of contact for those in need of support.

👍 Reviews of Citizens Advice Bromley

Gina K.

5/5

Mariam was very helpful not just with a financial resolution but understood my emotional pain I would highly recommend this free service, sadly the appointments are like gold dust.

Zsuzsa M.

5/5

Super helpful lady l spoke, but not much help provided. You are on your own if you have a problem with private landlords.

John W.

5/5

May i just thank Amber for her loyal sopport through these diffucult times. The lady has been nothing but great in sopport and her complete profesional attidute towards treeting my problems. Wonderfull staff all round.

Uksoldja 8.

1/5

Very rude when they finally answered the phone ordered me to go different citizens advice because my postcode didn't fit there area! She put the phone down on me! Laura completely waste off time I thought you can speak to any citizens advice for help not like if use to be anymore this world is going down hill

Nello

1/5

You are completely useless!!!
I have been trying to take an appointment and called you, waiting more than 25 minutes and nobody answered. Don't you feel ashamed working for this organisation and you are completely useless

e M.

1/5

Useless. Dont waste your time.I needed help filling out a form,they refused.
Really terrible to just send people away knowing they are in dire need.
Also talked to me in a condescending way,awful experience for me as its hard to ask for help sometimes and when you do, to be treated like that is just wrong.
I hope when they need help in a field they know nothing about that the one who they ask treats them the same ,so they learn what it's like to feel hopeless.
😞

Gen

4/5

Lovely place to go if you need advice. They are very helpful and friendly. The volunteers are very nice. The waiting room is a bit small and cramped and parking can get expensive depending on how long you stay there for.

Biltong S.

1/5

I went to find out if I was eligible for universal credit as I didn’t know where else to find out. They told me i wasn’t eligible which was devastating considering the awful divorce I was going through. I was left poverty stricken and wondering every week if this was food bank week. Then I found out 6 months later I WAS eligible and she had got it completely wrong! Meanwhile my children and I had missed out on well over £7k
Unforgivable. Esp as they didn’t say ‘you should/could double check here’