Winn Group - Newcastle upon Tyne

Nush

What can I say. The first 2 weeks after my car accident (non-fault) Winns were amazing. Quickly sorting everything. Once that 2 weeks cooling off period passed WOW. My eyes were opened to the absolute shambles of Winns.
Since then, I have had to handle my own case, calling for updates, getting documents to send to medical experts, and more recently involving a legal ombudsman when a complaint was disregarded.
Winns sent me a timeline of work completed by them in response to my complaint. Imagine the shock that most of the timeline was what I HAD DONE. They had admitted neglecting the case for around 3 months and offered £100 compensation. I declined and took it to the legal ombudsman.
After over 2 years of waiting for progress, I was still waiting for a pain specialist appointment. I was advised they had no idea how long this would take.
I have grown so sick of Winns I have instructed them to settle asap, which means I will not receive the payout for the long term injuries I have. And to let the Legal Ombudsman deal with the rest.
However....
Despite them not having received compensation. They have marked my file as compensation received (I have proof of this) Which now stops me being supported from the ombudsman as it looks to them the case has closed, meaning I have nothing, with no legal support.
AVOID WINNS!!

I now expect Winns to call me frantically wanting this review removed.

Phil

Avoid this company at all costs. As with many of the other 1 star reviews for the solicitors, They work under the Winn umbrella; solicitors, medical “experts” rehabilitation etc. Basically all linked companies under the Winn Group.
Winn are terrible at what they do. Avoid anything they’re associated with. Awful communication, lies, several different case handlers and in the end an attempt to bill myself and two witnesses for the services so far. This company will try to bully you to pay for their mistakes, fortunately with the help of a different firm and advice from the SRA the matter is being dealt with. 16 months wasted with an email trail of the terrible communication and mistakes made by Winn. The last case handler we had was a trainee “Bethany” who made several statements that were misleading and unhelpful before months later advising me that they wouldn’t pursue my claim.
My claim was a straight forward case where a third party collided in the back of me at traffic lights admitting liability at the scene. Winn wrote to me confirming that the third party had accepted liability and then 16 months on they inform us that our claim is too much of a risk and we must pay their fees. Fees that include £1000s for things like phone calls there is no record of.
The list of problems that I've encountered with Winn is lengthy including; lack of representation, lost copies of paperwork leading to myself and two witnesses having to fill everything in twice losing several months of time on this with no explanation or apology, misleading letters, months to respond to calls and emails, they have ignored their own vehicle assessors, medical professionals and argued with me on liability that had previously been accepted based on photographs sent of the third parties car months later. Either they are in some way involved with the third parties legal team or are just incompetent.
Total bogus claims company
Please be careful especially if you have already instructed Winn to work on your behalf. Seek legal advice elsewhere and don’t be fooled by the assumed bogus reviews. I should have recognised the early red flags with this firm but given such a straight forward case I assumed eventually they would resolve it as promised. The ending for them will be an investigation and I will be happy to challenge any further bills they may send in court. Save yourself the headache!

Saima A.

Horrible, absolutely horrible staff! Very rude, dismissive and patronising!

Richard O.