LEAP Legal Software (UK) - Twickenham

Ryan J.

Extremely Disappointed and Frustrated

I’ve had a profoundly negative experience with LEAP Legal Software over the past few months. Despite countless attempts to access our own data—data we absolutely own—LEAP has failed to respond or provide any tangible assistance. This ongoing delay, now exceeding three months, has severely disrupted my business operations, preventing me from effectively serving my clients. Their customer service has been virtually non-existent, and repeated requests for help have gone unanswered.

The time and money spent trying to resolve these issues have been frustrating and costly. I cannot recommend LEAP Legal Software to anyone seeking a reliable, responsive, and ethically accountable legal technology provider.

P A. T.

We upgraded to LEAP from another software and were initially wary of the potential upheaval of changing our case-management system. However with a bit of planning and support from the team at LEAP, we are pleased to state that our conversion, setup and training went reasonably smoothly with one or two hiccups on the way (which can be expected in a project like this!).

Having now used the system for a couple of years and got used to the software, we are quite pleased with a few of the new features that we didn't have with our old case-management system. For example: Since LEAP is cloud based, I can install it on my laptop and work on it from home in the evenings and weekends when I need to catch up with my work, without having to come in to the office at odd hours

Secondly having LEAP on my mobile as an app is handy if clients ring me on my mobile when I am out of the office, and I can confidently update them by quickly refreshing their case on my mobile, and letting them know for example that searches have been applied for, or their registration has completed at the Land Registry etc. without having to go to my nearest computer to get an update.

Thirdly, LEAP are constantly upgrading their software adding new features and also working with integrating with other third party software like Infotrack and Perfect Property Portal which further streamlines the processes and procedures to save us valuable time that we don't have, ultimately saving us money from the greater efficiencies achieved with such seamless integrations.

Finally their support in the form of online chat, email, remote login support and telephone support as and when required has certainly improved and been streamlined from the earlier days giving a comprehensive support package as appropriate for the clients requirements.

M M.

Whilst we have no complaints about the user interface of the Leap software, our gripe is about the extortion price increase. Please be very careful if you are coming upto renewal. You will see a massive increase in price to £165 per user per month and no flexibility. It’s a 100% increase for us! We were in promised a steady price increase when we moved to leap but now have been told this is the price and no room for negotiation. Please do beware and look for other options if this sort of price is not in your budget.

nicky P.

We have been using LEAP for a couple of years now and are very happy with the software. It is a very straight forward system, and we have experienced little to no problems since we implemented it.

Overall, the service provided is excellent. The training programmes are very easy to understand and informative and we particularly appreciate the quick turnaround on and queries we have, especially on the live chat options. We have received outstanding service throughout, and our account manager is always on hand to help when needed. Keep up the good work!

Amy M.

We use the Leap system everyday within our firm, which we find brilliant. If ever we need assistance or training or have any queries, Tony Osborne has always been a fantastic point of contact. Tony is super efficient, knowledgeable and will help whenever we need it. We would 100% recommend the Leap system and would also recommend Tony Osborne if you ever need assistance- Many Thanks, Zen Move / Chester & Co solicitors.

naeem S.

We use Leap and the system has surpassed our expectations. Leap have thoroughly thought out the needs of a law firm and the support we have received has been exceptional in the few cases when we require assistance. Leap allows me to have complete control whether I am in the office or not. I always know that Tony is just a phone call away should I need to ask any questions. Absolutely one of the best decisions we made was to trust Leap when we set up our new office.

Mia L.

We have been using Leap now as our Case Management system since 2016 and have never looked back since. All our staff have found Leap to be an easily navigable system and very easy to follow. The training, as and when needed to develop any day to day running of any case matters, has always been on point by Colm Mitchell with lots of helpful tips along the way.
We would recommend Leap as a preferred Management System to any Legal Firm. Thank you LEAP!

Kerrie D.

Having recently started working in the legal sector LEAP is the first Case Management System I have used. From the start I have found it very user-friendly and easy to navigate and learn. When I have needed extra help to understand specific functionality Tony Osborn has been brilliant. The remote sessions with him have been so helpful, as has his patience. He goes through things at a speed which suits you, answering questions and repeating things as much as necessary and with no complaint. He is now my go-to guy for assistance.