Trust Inheritance - Weston-super-Mare

Lisa Paskowski

Don't ever use this company. My step grandad was scammed into paying thousands for them to deal with his will. All they are is a 3rd party company who pass the work onto a solicitor not even in the same county. My step grandad passed away a year ago. The house has only just gone on the market, which is in the process of being sold. However, the solicitor has informed my parents that because it's through trust inheritance, any money won't be paid until March!!! No explanation as to why it would need to take that long. So 18 months after he's passed away, this might be completed. Absolute pointless company

Diana Adams

These people are amazing. very kind and considerate. Help with anything you are unsure of.

Martin Biscomb

Never have we received such a poor service. It as taken nearly 18 months to receive our wills and power of attorney documents. We paid a considerable amount of money for their service. They are not prepared to compensate us in any way, making excuse after excuse.
Totally unacceptable service.
My advice would be stay well clear of this company.

Sharon Hall

On 8th January 2024 I changed my Will and appointment was good BUT since I received my Will , which had a error, I have made 7 calls to have the error corrected and I still haven't received my updated Will. Lucky I haven't died waiting. If I hadn't paid so much money for the '
Special' service I would have gone to another company!! i
would not recommend .

Christopher Wilson

I paid for 2 LPA’s the full price, although I felt I qualified for support due to my circumstances. In May last year I forwarded an original letter from the authorities confirming my claim. I have heard nothing more! In addition, I paid for 2 LPA’s Health and Welfare that I had eventually received, but the second for Possesions and Assets is STILL NOT TO HAND!

I am becoming incensed at this extremely poor service. I won’t use them again, although they were very helpful with my will.

Lynne Westcott

Following a difficult time in which I needed guidance in changing my Will, I found Natalie Whitehead clear, concise and easy to communicate with. She explained all the jargon involved in laymans terms to me which made the changes very straightforward. However, on reading the draft I was still unclear about some decisions I had made at the time and contacted Natalie to ask to clarify some points again for me. She instantly made it clear and I was happy to proceed.

Gail Hunt

Only given 1 star as you cannot give zero. Never in our lives have we received such poor customer service. It is impossible to get a response from any emails sent to them.
Would not recommend this company.

lee tuck

We signed up and set our wills up many years ago with a nil band trust to help avoid death duty. We now need to amend our wills but were told such trusts no longer exist so cannot be included, however we can pay an additional £500 for a clause that is similar to the nil band trust though offering less protection.
Had the person taking the instructions actually listened they would not have made basic mistakes in the draft wills and they might see that the £500 clause does not meet our needs. It seems the only real driver was to charge £500 for a new will that is not actually fit for purpose.
Questions about the draft will, the errors in it and the suitability of a £500 clause have all been meet with silence.
The lack of a response of any kind is incredibly poor and frustrating. Had I not already signed up I would go elsewhere.

Update: I have been contacted by Trust Inheritance. My issue is not yet fully resolved and I am due to speak to a member of the legal team on Monday.....

Update 2: Legal team have been in contact as promised. I have been told there was a systems issue which is why my initial updates were not received but this has been addressed. My issues have all been resolved and handled in a professional manor. The additional £500 charge was an error as we had already paid for extra clauses to be included.