Michael Cook Law Firm Limited - Seaham

Allison Swan

Your reply does not equate to the incompetence of your law practice. The details you have stated in your reply, I was not privy too until now. I have no emails from you regardig these details.
You have also written publicly details regarding the sale of my flat which is actually breaking client confidentiality. This is unprofessional.

Your defensive remarks also show you sending me a formal letter threatening legal action against what I had written was not professional and you were trying to intimidate me.

You wrote to me saying I was damaging your reputation. The only one is damaging your reputation is yourself.

When Robinsons Lettings agency based in Chester Le Street informed me that their office and their Durham office had stopped sending your work should have been a red flag to me.

I should have changed solicitors but I made the unfortunate mistake of you giving you a second chance.

You do not like the idea I have made a formal complaint. If this continues, I will upload the letter you sent to me which was threatening and intimidating. Your staff were obseqiuous towards me on the phone. All your calls are recorded. Also there are emails show that the person dealing with my sale was competent certain aspects of the law.

Colin Wedderburn

Highly impressed with the legal services of Michael Cook Solicitors in relation to my property purchase transaction.

I must compliment the highly competent and friendly staff who displayed great client care throughout the purchase process.

Having spent 30 year's of my life working in and around the legal profession, I feel extremely happy in recommending the services of Michael Cook Solicitors.

M Ranson

I recently purchased my first home through Michael Cook and unfortunately I cannot say I'd recommend. Updates were scarse and had an unnecessary 2 week delay due to forgetting to answer enquiries. Limited communication with the sellers solicitor. When it came to complete I was never made aware I had to give authority on the day of completion which could have resulted in the sale not going through. The app is a good idea but never gets updated making it redundant. If I had known I would have gone elsewhere

Paul Purvis

Fantastic solicitors! We have just completed a sale a subsequent home purchase using the firm and it has been faultless. Communication is prompt and professional. Advice is given thoroughly when needed and the legal fees are very competitive. Almost all of our communication was through Claire, she is an absolute asset to the firm and without a doubt she made a huge difference to our overall experience. Thank you also to the team of solicitors who worked on our instruction. We have no problem recommending Michael Cook Law to anyone needing their services and will definitely return should we need to in the future. Thank you!

Krista Raphaelle Russell

Shambolic, disorganized service.
Claire would ignore emails and getting any sort of communication was effortful, and things frequently were long and needlessly drawn out. Searches were sent in May and yet I was told about a notice against the title of the property from those searches in July! This could’ve lead to the sale falling through- yet this important material information was not handed over in any hurry.
The blame game with the sellers solicitors was played too. The firm were stating they had not received paperwork from the sellers side- yet this had indeed been sent with an extensive email trail that was forwarded on.
You would think paying the firm their £1.5k in fees would be easy- yet 30 hours before I was due to complete I had no statement of fees. How am I supposed to have the funds sent when this is the state of affairs? This required multiple phone calls and escalating it to the director to be sorted, as once again Claire ignored all emails. The lack of professionalism and sheer chaos in getting anything sorted is astonishing. Do not expect any answers in any sort of hurry.
Over a week after a complaint was raised I have still had no answers. Without family and friends in the business I would’ve been waiting years for my sale to go through. Save your money and go elsewhere!

susan harrison

I recently used Michael Cook law firm to write my will. The lovely Elsa and Leanne could not have been any nicer.
I was extremely satisfied with entire experience. Very highly recommended

James Simison

Claire and Michael were our lawyers when we sold our house and were absolutely fantastic. Their communication was great throughout and they handled the sale very well. There was no drop in service at any point during the various lockdowns and I would not hesitate to recommend them.

TomThe Owens

Terrific service from start to finish, i used michael cook to buy my first house and they were incredible throughout the entire process. Answered all of my queries (of which there were many) in a quick and easy to understand fashion. They even helped me in branch to fill out forms and explain the meanings of things that i didnt understand. 10/10 would definitely recommend!!