Mckenzie Bell Solicitors - Washington

Jack Todd

I’ve had the pleasure of working with McKenzie Bell Solicitors on three property purchases, an experience marked by outstanding professionalism and exceptional service. Keeping me informed at every step, responding swiftly to any queries, and clearly explaining the complex processes involved, I cannot thank them enough. Deborah Dixon, Joyce, and Andrea were all superb and provided unmatched knowledge and support throughout. I will certainly use again.

SaM

Terrible experience, constantly having to chase things up, harassed for information I had handed in at the start of the process, they sat on updates for 2 weeks before telling me and after I paid for the searches they waited 6 weeks before requesting them. Another occasion, they photocopied some numbered, hand written responses by myself and sent them to our developer without typing them up professionally and without any context. Shambolic.

To top things off and add to the stress, they didnt send out our completion statement until a week after we had moved and failed to tell me they had still paid my previous estate agent £1800 at completion, even though I gave them notice earlier in the process that I had terminated my contract with them. I only found this out by checking the figures in our completion statement. However, I will say after raising a complaint I did receive my money back but this should never have happened.

I do feel there was a massive lack of transparency, honesty and professional behaviour by Mckenzie Bell's at times as they were meant to safeguard me and my wife during this stressful time.

Do not recommend.

Sam Briggs

Excellent from start to finish. Really knowledgeable, staff are fantastic and friendly.
Was kept up to date on progress of our file. Would definitely recommend Mckenzie Bell to family & friends. They offer different services. Nice welcoming reception area to sit and wait.

Grant Heywood

George done a fantastic job sorting a family members will. I would strongly recommend George and the firm to any family and friends seeking advice. Thank you for your help!

Laura Thomas

Thank you to Deb Dixon who has been extremely efficient and helpful, responding quickly and with detailed updates. A huge thank you again! Quality service.

Ella

Never had such a bad experience with this solicitors !!! Don’t even answer the phone
Drag their feet and are absolutely
Useless

George Farnan

Service during Covid lockdown was only just good enough.

Ian

Poor communication skills. Delivered the required service but wouldn't use again.