One Call Claims - Doncaster

Simon Lillystone

I have used One Call Claims for my car insurance for a number of years, and their service has always been great and the rates truly competitive. Yesterday, for the first time ever, I had to contact them regarding a minor collision. Their response was excellent, and they were very patient both with the process and also explaining how things would be dealt with. Regarding Hire, Recovery and Repair, their staff member "KB9" was really great, courteous and thorough.

Michael Hall

I contacted One call to process a non fault incident and TA3 was extremely helpful. Luckily, I have never dealt with an insurance company before. TA3 explained the full process and made me feel assured that my claim will be dealt with efficiently and in a professional manner. All of the documents were sent over electronically and if I was not sure about anything, TA3 left me a direct number for any issues. TA3 represents One call in a professional manner while giving me assurance. This was also followed up by MJ2 the next day making sure that I was happy with everything and if I have anymore questions. Again, good Customer service.

Corrina Shears

I discussed my "bump" with the lovely call handler. She was clear with her questions, and listened to me. Actually sounded sincere and not that she was reading off a script. Well done CS1. You made this process not as scary as I thought!!!

JOHN PALMER

Company made the process straightforward for my partner Mary Carse. Staff were amazing and staff member KB9 was particularly helpful at a time when she needed help. Mary asked me to ensure that I stated that all staff were polite and very understanding which gave her reassurance.

Amanda Hempenstall

I would like to extend my heartfelt thanks to Customer Adviser PP2 for her outstanding support and exceptional service. From the moment she began handling my claim, PP2 demonstrated an impressive level of professionalism, empathy, and expertise. Despite being very upset and shaken by my accident, she took the time to listen attentively and made me feel completely at ease.

PP2’s calming and reassuring approach helped manage my anxieties, and she went above and beyond to ensure that I felt supported throughout the entire process. She clearly explained the best options available to me, prioritizing solutions that wouldn’t incur any additional costs. Her knowledge and guidance were invaluable, and I genuinely felt that I was in safe hands.

Navigating an accident claim is never easy—especially when it’s not your fault—but PP2’s friendly demeanour and dedication to making the process as stress-free as possible made all the difference. I am incredibly grateful for her help and couldn’t have asked for a better customer service experience. Thank you, PP2!

Victoria Goodall

I had to make 2 calls having filed my claim with one lady, I was transferred to repair and the call was disconnected. When I called back I dealt with KB9 I cant thank this person enough I was fraught having already been on the phone for over 100 mins before calling back, she guided me through the rest of what needed doing and I was very grateful to her as I was battling with COVID and by this time feeling quite exhausted. So far no complaints.

Julian Bosdet

Both people I spoke to at One Call Claims were brilliant. The second was Alex AP1. He was thorough, professional and patient - had to source driving facts from years ago but luckily in front of a PC. Not something to try on a mobile! Well done Alex. JPB.

Carol Newbigging

KB9 was so helpful in dealing with organising a replacement car for me after a third party wrote off my car. She called me back when she said she would and explained everything to me very clearly. I'd give her service 5 stars, the reason I'm giving 4 stars to the organisation is that I had to wait until hire cars had been returned before one could be booked. Apart from that, I'm very pleased with the service.